Benefits of Automation for Enterprise Businesses
The adoption of Automation and AI is rapidly increasing across the global business landscape in a way that wouldn’t have been possible even a few years ago. Over the next decade and beyond, the adoption of AI and automation technologies is set to rise to even greater levels, transforming our workplaces in a multitude of ways.
Technology is rapidly evolving how we live our lives and so we need to build businesses that can rapidly accommodate shifts in customer expectations, desires, and focus. The technology of the past simply isn’t suitable for this task.
It’s not just about jumping on the current trends of the time, it’s also about future-proofing your business. Businesses today focus on agile methodologies and scalable technologies in a way that was never seen in the past. They aren’t doing this because it’s the popular thing right now. They are doing it because a more dynamic, flexible, and proactive style of business is an absolute necessity and paramount for your survival in the digital age.
Efficiency And Speed
Increasing the efficiency of your business can massively increase your profit, as less money and resources are eaten up by broken systems and processes. Chatbots are no longer a clunky and annoying piece of software that drives people mad with frustration. They are now intelligent, efficient, and useful. Chatbots aren’t limited in customer requests in the same way staff are. If you only have 100 call center employees, then you can only handle 100 calls at a time, or slightly more if multitasking is encouraged. A chatbot has no such restrictions.
Adapting and Innovating
With an AI Assistant, your firm can leverage algorithms and learning as a competitive advantage – and fully automate much of the traditional process of document management and bookkeeping. Learns from you. Works for you. Your AI Assistant makes you a better accountant. It learns continuously from how you and your team work. AI Accounting
Improved Customer Experience
Customer satisfaction is a top priority for all businesses. Put simply, satisfied customers are more likely to spend money on your products and services, so the importance of customer satisfaction cannot be understated. The average customer is now more tech-savvy and has expectations of a smooth experience supported by well-polished software. You want to maintain your brand integrity across all communication channels, and that means an omnichannel platform is a must. Opting for an intelligent omnichannel platform means that you have all the information on your customers in a central location that’s easy to access. You can only provide good customer service if you understand your customers and continually work to meet their expectations. Old technology, siloed teams, and fractured data, are a recipe for disaster when it comes to customer experience.
The University of Warwick found that feeling happy led to a 12% spike in productivity, while unhappy staff were 10% less productive. It’s no surprise that repetitive tasks are mundane for employees, but it’s also true that they are unrewarding. Automation boosts job satisfaction because it enables employees to do their job efficiently, and significantly reduces harsh time constraints and freeing up time for them to do more meaningful and creative work.
All of the above examples tie into the larger role that automation plays in reducing the costs of operation and increasing profits. However, there are a few things that we missed that are worth expanding on.
- Automated systems don’t get tired, they don’t need breaks, and they can work 24/7. You get to increase your availability to customers without significantly increasing your operation costs, employees, or business structure.
- There is less need for supervision and micromanagement with automated systems. This again increases productivity.
- Fewer errors mean less time and money fixing errors at a later date.
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